Managing IT telecoms, and cloud costs optimally is complicated. But the benefits are huge. When an enterprise has a comprehensive understanding of their entire technology ecosystem, not only does it become easier to reduce the costs, it’s also possible to minimise the risks associated with bringing these new technologies into an organisation. This is whereRead more
Today, customers want to be able to interact with retailers on their own terms. Making purchases and communicating with brands wherever and whenever they feel like it. In 2019, we’ve seen how the adoption of innovative technologies, cloud and intelligent automation is helping these retailers achieve the level of customer experience that modern consumers expect.Read more
Speaking at a recent Cloud for Retail event in Cape Town, Linah Maigurira, Google’s retail industry manager for South Africa, explained that consumers are more curious, more demanding and more impatient than they’ve ever been before. “Your customers are walking into your shop with an intent to buy and that intent is backed by knowledge. They’reRead more
Given the fact that 93% of South African businesses are either developing or implementing a cloud strategy, no business can afford to be left behind. But where do you begin? At Nebula, we’re always keen to help. As such, we’ve put together an eBook detailing everything you need to know before embarking on your cloudRead more
Devices are slowly taking over our homes and offices. Enabled by the Internet of Things (IoT), many of these digital tools offer us experiences that are efficient, personalised, automated and based on our preferences and usage habits. The way we see it, the main benefits of IoT can be broken down into two sections –Read more
Gone are the days when a bank could woo customers with a fancy app or a slick online portal. As a recent survey from JD Power reveals, customer satisfaction is closely linked to the breadth and depth of a bank’s digital offer. Modern customers, who are used to convenience and personalisation within the retail and e-commerceRead more
The next evolution in high performance business We’ve been talking about High Performance business for quite some time. In 2016, we outlined the four steps every business should take to create a high performance telecoms environment. In 2017, our second high performance white paper, High Performance 2.0, we introduced the new world of business andRead more
Consider the original telephone. A culmination of work done by many individuals, this device was originally only used for one thing – allowing two or more users to have a conversation when they were too far apart to communicate normally. The traditional telephone has served as the world’s primary way of communicating across distances forRead more
The modern enterprise business is being forced to embrace a new digital reality. The lines between IT and telecoms are blurring, and the new workforce is mobile and connected at all times. IT, telecoms and technology are central components to the operations of any modern organisation. To thrive in the modern marketplace, organisations need toRead more
Research from Statista reveals that global ecommerce sales are expected to increase 246.15% by 2021, rising from 1.3 trillion sales in 2014 to an impressive 4.5 trillion in 2021. When one considers that 56% of in-store purchases are influenced by digital commerce, if you’re not using online channels to reach your customers, you’re missing out. looking atRead more
