Gone are the days when a bank could woo customers with a fancy app or a slick online portal. As a recent survey from JD Power reveals, customer satisfaction is closely linked to the breadth and depth of a bank’s digital offer. Modern customers, who are used to convenience and personalisation within the retail and e-commerceRead more
The next evolution in high performance business We’ve been talking about High Performance business for quite some time. In 2016, we outlined the four steps every business should take to create a high performance telecoms environment. In 2017, our second high performance white paper, High Performance 2.0, we introduced the new world of business andRead more
Consider the original telephone. A culmination of work done by many individuals, this device was originally only used for one thing – allowing two or more users to have a conversation when they were too far apart to communicate normally. The traditional telephone has served as the world’s primary way of communicating across distances forRead more
The modern enterprise business is being forced to embrace a new digital reality. The lines between IT and telecoms are blurring, and the new workforce is mobile and connected at all times. IT, telecoms and technology are central components to the operations of any modern organisation. To thrive in the modern marketplace, organisations need toRead more
Research from Statista reveals that global ecommerce sales are expected to increase 246.15% by 2021, rising from 1.3 trillion sales in 2014 to an impressive 4.5 trillion in 2021. When one considers that 56% of in-store purchases are influenced by digital commerce, if you’re not using online channels to reach your customers, you’re missing out. looking atRead more
Believe it or not, there was a time when cash registers were considered advanced technology in the retail space. Shopping experiences have come a long way, and most of the changes have come about as a result of technological developments. Today, we can make a purchase at the click of a button, something that wouldRead more
At Nebula, we are always aware of, and up-to-date with current trends in every aspect of our operations. This of course applies to the UI and UX of our products. To fit and surpass current design trends and user expectations in 2018, we decided to revamp the interface of our premier TEM product, OneView. TheRead more
A few months ago, we unpacked the characteristics of millennials in the workplace. This generation has already had a major impact on the global workforce and companies everywhere have had to adapt to their needs. Next up is Generation Z. With the oldest members of this generation currently entering tertiary education, it won’t be longRead more
Telecoms Expense Management – The remedy all CFO’s need for a healthy telecoms environment Corporate telecoms environments have evolved and developed beyond measure over the last two decades. Today, companies do not simply need to worry about managing a call centre. Mobile and WAN networks are essential parts of the telecoms environment, and they presentRead more
Networks of the Future – How 5G could transform the financial services industry The first generation of mobile networks, 1G entered the market back in the 1980’s. In that time, mobile devices were cumbersome and used solely for voice communication. They were gadgets of the wealthy, usually it was only top businessmen and the like whoRead more
