According to a global study co-sponsored by the IBM Institute of Business Value and the National Retail Federation, retailers and consumer product businesses are entering a new phase of technological innovation. Titled “The coming AI revolution in retail and consumer products”, the findings are based on a global survey of 1 900 retail and consumerRead more
Banks are expected to spend $5.6 billion on artificial intelligence (AI) solutions in 2019, second only to the retail sector, according to IDC. But they’re not just investing in AI, they’re also leveraging these innovations to make money. McKinsey Global Institute predicts that AI and machine learning could generate well over $250 billion in valueRead more
According to the Harvard Buisness Review, any business on a quest to cutting technology costs, should keep two key points in mind. Forget about trying to find a silver bullet – a single idea or cost reduction strategy that will solve all of your your problems in one go. Any solid cost reduction plan willRead more
The next evolution in high performance business We’ve been talking about High Performance business for quite some time. In 2016, we outlined the four steps every business should take to create a high performance telecoms environment. In 2017, our second high performance white paper, High Performance 2.0, we introduced the new world of business andRead more
The benefits of cloud computing are well documented. From greater agility and reduced costs to improved security and uninterrupted access. But there is one benefit that is regularly overlooked – how cloud computing improves the customer experience. Why is this important? Well, the modern business landscape is more competitive than ever before. Gone are theRead more
If there is one guarantee in the tech space, it is this – things change. Take the mobile phone, as an example. When these gadgets were first introduced they could do little more than place calls. As these devices got more advanced, people could send text messages, handsets got smaller and various other things likeRead more
Let’s face it, mobile technologies – and smartphones in particular – have changed the world of work. With the majority of the global workforce in possession of these tiny super computers, employees are reachable at all times and can pretty much work from anywhere. Mobile technologies are having such an impact that the global mobileRead more
Digital innovation is happening in offices across the globe. It is changing how businesses create and distribute products and services and how they interact with their customers and employees. It’s changing how employees complete tasks, communicate with their colleagues and it is increasing their productivity. Everything we’ve outlined above can be described as digitalisation –Read more
One of the main benefits of telecoms expense management (TEM), specifically, mobile cost management is that it helps businesses streamline their operations. Without a TEM solution, your mobile administrators would spend their days manually sifting through spread sheets, analysing invoices, disputing charges, recovering funds, managing the inventory and ordering new services and devices. That’s aRead more
Telecoms Expense Management – The remedy all CFO’s need for a healthy telecoms environment Corporate telecoms environments have evolved and developed beyond measure over the last two decades. Today, companies do not simply need to worry about managing a call centre. Mobile and WAN networks are essential parts of the telecoms environment, and they presentRead more
