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The COVID-19 pandemic demanded the world to stay indoors, which meant that many of us were forced to shop online. During these retail experiences, it’s likely that you experienced some level of automation. Perhaps you placed an order on an e-commerce site and then received an automated message or email confirming the details of yourRead more

Starbucks is one of the world’s most popular coffee brands. Holding the top spot in its sector for many years in a row, the beloved coffee brand has secured customer loyalty through constant adaptation and innovation. What is driving innovation at American multinational today? Big data and data analytics. So much so, that some haveRead more

Every industry has had its share of pandemic driven impact and the retail industry is no exception. With our personal and professional lives changing as a result of nationwide lockdowns and distributed teams, there has been an equally impactful shift in customer relationships. This, coupled with greater accessibility to virtual experiences and a need toRead more

In recent weeks, we’ve witnessed most governments across the globe implement lockdown measures in an attempt to tackle the spread of COVID-19. And, as a result, the number of people working remotely has skyrocketed. While we all know about the benefits of remote work, it is important to highlight that working from home also comesRead more

The time for data savings is now. With remote work establishing itself as our new reality, mobile data has become a scarce resource. Managing your mobile data enables you to work optimally and avoid wastage as well as high costs. We have put together some simple data savings tips to be smarter with data duringRead more

You’ve made the move to cloud and expect to experience drastic savings. But it just isn’t happening. And, in some instances, you’re may even be spending more than you did before. But why are your computing expenses piling up? Because you aren’t being strategic about monitoring and controlling your cloud environment and, as a result,Read more

Today, customers want to be able to interact with retailers on their own terms. Making purchases and communicating with brands wherever and whenever they feel like it. In 2019, we’ve seen how the adoption of innovative technologies, cloud and intelligent automation is helping these retailers achieve the level of customer experience that modern consumers expect.Read more

According to IBM, cloud computing empowers retailers to address challenges and make the most of new market opportunities. “Not only can cloud enable new, dynamic business and operational models, it can also help fundamentally change cost structures,” says IBM. As more and more consumers demand digital channels, contextual relations and consistent digital and in-store experiences,Read more

Historically, December is the most important month of the year for retail trade. But December 2018 failed to deliver. In 2018, South Africa retailers saw sales volumes decline by 1.4% year-on-year. But it isn’t all doom and gloom. The retail industry’s enjoyed a fruitful November with Black Friday boosting sales to 2.9% year-on-year. For Dov Girnun, CEORead more

South African consumers may be moving online but this doesn’t mean that modern retailers should simply abandon their brick and mortar stores. While South Africa’s online spend growth rate is projected as 15% through 2021, this figure only accounts for 1% of the country’s retail sector as a whole. But this doesn’t mean that retailersRead more