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“Automation will reshape retail business models and the broader value chain, creating organisations with fewer layers and a better trained and trusted workforce empowered by real-time data and analytics,” says McKinsey. “The winners in the sector will be those who understand these implications and act quickly address them.” Spend across the global retail automation marketRead more

In 2020, we saw the coronavirus disrupting almost all aspects of our lives. While the pandemic was turning society upside down, it was also accelerating technological adoption as people and businesses implemented new, digital technologies to stay connected while staying apart. “In a world where contact between humans is, for now, more limited, contact betweenRead more

Global economic activity may have declined this year but e-commerce boomed thanks to coronavirus restrictions. This shift in retail economic activity is evident in figures published as part of Salesforce’s Global Shopping Index back in August. According to the report, there was a 71% upswing in global digital commerce in the first half of thisRead more

According to Gartner, 81% of executives expect to compete on customer experience alone in the not-too-distant future. Despite this, a mere 22% believe that they have developed an experience that exceeds customer expectations. And the numbers don’t lie. According to the Temkin Group, companies that earn $1 billion annually can expect to earn, on average, an additionalRead more

Global lockdowns, social distancing regulations and industry-specific restrictions mean that 2020 has been a tough year for most with many feeling the financial pinch. Despite this, local online retailers and industry pundits expect a bumper sales period over Black Friday and Cyber Monday, as shoppers avoid busy malls due to continued COVID-19 fears. As such,Read more

The COVID-19 pandemic demanded the world to stay indoors, which meant that many of us were forced to shop online. During these retail experiences, it’s likely that you experienced some level of automation. Perhaps you placed an order on an e-commerce site and then received an automated message or email confirming the details of yourRead more

Starbucks is one of the world’s most popular coffee brands. Holding the top spot in its sector for many years in a row, the beloved coffee brand has secured customer loyalty through constant adaptation and innovation. What is driving innovation at American multinational today? Big data and data analytics. So much so, that some haveRead more

Every industry has had its share of pandemic driven impact and the retail industry is no exception. With our personal and professional lives changing as a result of nationwide lockdowns and distributed teams, there has been an equally impactful shift in customer relationships. This, coupled with greater accessibility to virtual experiences and a need toRead more

In recent weeks, we’ve witnessed most governments across the globe implement lockdown measures in an attempt to tackle the spread of COVID-19. And, as a result, the number of people working remotely has skyrocketed. While we all know about the benefits of remote work, it is important to highlight that working from home also comesRead more

The time for data savings is now. With remote work establishing itself as our new reality, mobile data has become a scarce resource. Managing your mobile data enables you to work optimally and avoid wastage as well as high costs. We have put together some simple data savings tips to be smarter with data duringRead more