Gone are the days when a bank could woo customers with a fancy app or a slick online portal. As a recent survey from JD Power reveals, customer satisfaction is closely linked to the breadth and depth of a bank’s digital offer. Modern customers, who are used to convenience and personalisation within the retail and e-commerceRead more
For developing countries, Industry 4.0 is about creating appropriate levels of automation and digitisation in order to achieve flexibility and productivity. But also taking into accounting the socio-economic context and the local traditions and skills of the people living in that region. It is also known as the ‘fourth industrial revolution’. But it is notRead more
If you’re considering cloud as a way to cut costs, you’re missing the point. While cost savings are one of the key benefits of cloud, and are a huge win for every business, what cloud really allows businesses to achieve is cost efficiencies. While cost savings are all about reducing your spend, cost efficiencies focusRead more
The benefits of cloud computing are very clear. Offering greater efficiency, improved collaboration and cost reduction, as well as scalability, faster time to market, mobility and competitive advantage, moving to the cloud seems a no brainer. Or is it? Many CIOs are still rather uncertain about cloud computing. For example, a recent survey of CIOsRead more
It is no secret that cloud has been a driving factor behind the growth of the mobile workforce. Just consider this simple example. Before cloud, if you wanted to access something as simple as your email. When your email was hosted on-premises you could only access your email in the office. If you were visiting aRead more
If there is one guarantee in the tech space, it is this – things change. Take the mobile phone, as an example. When these gadgets were first introduced they could do little more than place calls. As these devices got more advanced, people could send text messages, handsets got smaller and various other things likeRead more
Cloud technology is a buzz term at the moment, and for good reason. By embracing cloud technology, enterprises across the world are revolutionising their operations and vastly improving customer and employee satisfaction in the process. However, cloud technology does not come without challenges and risks. In the below infographic, we identify and explain five ofRead more
Back in 2017, we wrote a blog post about how telecoms expense management (TEM) has evolved. Starting out as a simple solution to manage costs, this post explained that modern TEM solutions are more comprehensive today because telecoms environments have become increasingly complex. Today, we’re looking at a few of the differences between more traditionalRead more
We have written a lot about cloud technology in recent times. As South African companies adopt cloud, we are seeing them start to the leverage power of cloud technology to enhance customer experience and boost business performance. While cloud offers countless opportunities to the enterprise, it can get costly. It is essential that companies haveRead more
With several high-profile security breaches occurring in recent months – CIOs, business leaders and IT teams are focusing their attention on securing and safeguarding data. This is especially true when it comes to cloud. Jay Heiser, a research VP at Gartner, advises that CIOs change their approach. All too often, CIOs are asking: “Is theRead more
