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In 2019, the tech industry was talking about blockchain, the Internet of Things (IoT), artificial intelligence (AI), machine learning (ML) and automation. What do the forecasts look like for 2020? According ZDNet, automation, AI and ML will continue to be discussed in global boardrooms but the new year will see enterprise businesses increasingly focussing theirRead more

Today, customers want to be able to interact with retailers on their own terms. Making purchases and communicating with brands wherever and whenever they feel like it. In 2019, we’ve seen how the adoption of innovative technologies, cloud and intelligent automation is helping these retailers achieve the level of customer experience that modern consumers expect.Read more

As economic and social trends shift, and as technologies and customer expectations evolve, businesses stand a higher risk of falling behind. Gone are the days when delivering digital experiences was only possible if you were a “tech” enterprise. Today, all businesses have to be tech businesses, which means that all businesses must embrace digital tools andRead more

Speaking at a recent Cloud for Retail event in Cape Town, Linah Maigurira, Google’s retail industry manager for South Africa, explained that consumers are more curious, more demanding and more impatient than they’ve ever been before. “Your customers are walking into your shop with an intent to buy and that intent is backed by knowledge. They’reRead more

Heraclitus, a Greek philosopher and pioneer of wisdom, may have uttered the words: “The only thing that is constant is change”, over 2 500 years ago but the statement is especially true today. In a world defined by digital innovation and digital disruption, it feels like everything is changing, all the time. Which is exactlyRead more

According to Deloitte’s 2017 FSI Review, financial services firms are looking to leverage digital tools and IT to do more and to help them stay relevant into the future. So much so that the incorporation of these tools into the work these businesses do has become the “new normal”. In this same review, Yacin Mahieddine,Read more

The 2015 sci-fi film Ex Machina explores the nature of the relationship between humans and artificial intelligence (AI). It asks whether or not we can trust these digital creations to really do what’s best for society. While this scenario may sound like something that will only happen well into the future, the reality is that manyRead more

Banks are expected to spend $5.6 billion on artificial intelligence (AI) solutions in 2019, second only to the retail sector, according to IDC. But they’re not just investing in AI, they’re also leveraging these innovations to make money. McKinsey Global Institute predicts that AI and machine learning could generate well over $250 billion in valueRead more

There’s no way to predict how artificial intelligence (AI) will change businesses into the future. But what we do know from past experience is that it is set to totally transform entire industries. Accompanying these changes is a real fear that the rise of AI will result in mass job losses and will change corporateRead more

The healthcare industry is generating a massive amount of data every day. This presents healthcare providers with an opportunity to improve patient care and up efficiency by using previous data to make more strategic informed decisions. And as a result, the healthcare analytics market is growing. According to the 2019 Healthcare Provider Analytics Market TrendsRead more