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When businesses had traditional phone systems, which employees could use to make work-related calls, tracking usage was relatively uncomplicated. All calls were logged and with the help of some additional software, the accounts department had a pretty good idea of what each department was spending. Today, things are a little more complex. With so manyRead more

In April, Pick n Pay announced that it was revamping its Smart Shopper loyalty programme. The changes would see the local retailer halving the value of the cash rewards offered to Smart Shopper customers. Instead, the store would be making benefits more personal and easily accessible. How are they doing so? Well, they’re putting allRead more

What does the “I” in CIO stand for? According to a recent Bloomberg article written by Yan Lida, president of the Enterprise Business Group at Huawei Technologies, it stands for more than information. With so many new technologies changing the game, the depth and scope of the CIOs role is rapidly being redefined. Lida explains thatRead more

Is the customer still king or is this old adage nothing more than an irrelevant cliché? While some people believe this phrase is a little dated, we shouldn’t forget the real message: to always make decisions with your customers in mind. You are building your product to fulfil their needs after all. Modern businesses mustRead more

Telecoms costs are commonly in the top five line item expenses for modern organisations. As telecoms expands beyond just a fixed-line environment to incorporate services such as the internet, messaging and data, keeping tabs on business telecoms ecosystems has become even more complex. Telecoms expense management (TEM) was traditionally managed by the IT department ofRead more

There’s no denying that digitalisation and digital technologies have made our lives easier. From automation to apps, tasks that once took several hours to complete are now done with the touch of a button. For CEOs and CIOs, these innovations have made their lives easier, while also making their jobs more complex. According to PwC’s GlobalRead more

The bring-your-own-device (BYOD) trend has gained a great deal of momentum in recent years. Offering employees the freedom to work using devices they’re familiar with, lowering equipment costs for business owners and reducing administrative headaches for IT departments. For small businesses, BYOD is a bit of a double-edged sword – on the one hand, youRead more

In our previous post, we unpacked some of the ins-and-outs of system integration. Now it’s time to look at what the true benefits are for your business. System integration combines hardware and software products from different vendors. It is ideal for businesses looking to enjoy the benefits of customised architecture and apps without having toRead more

For many of us, the idea of a “smart” home still seems pretty futuristic. But the reality is that “connected” homes are closer than you think. In these environments, devices enabled by the Internet of Things (IoT) will, essentially, talk to each other. You’ll be able to use your smartphone to turn on your dishRead more

The more you understand about your customer, the better equipped you are to meet their needs. All businesses, regardless of industry, should be thinking about how their customers’ end-to-end journey. The customer experience. Well, the customer of the future is quite different from the customer of days gone by. Meet the Millennial Born between 1980Read more