Heathrow is Europe’s largest airport. Run by a team of 6500 employees, this global transport hub welcomes close to 80 million passengers every year. Given the scale of the facility, it is critical that processes are put in place to ensure that everything runs as smoothly as possible. The non-stop nature of work at Heathrow, coupled with the enormous facility’s widely dispersed workforce, makes it important for the airport to have some sort of simple and effective communication platform to ease operations management
Finding the right solution to improve communication at Heathrow falls under the operations management division, which is defined as an area of management that entails controlling production processes to ensure maximum efficiency across the business. For example, if your company makes wooden furniture, everything from buying wood, hiring workers and determining the factory layout to purchasing the required equipment falls under operations management.
In the case of Heathrow, their operations management strategy entailed implementing a secure, team messaging solution to improve communication and collaboration across airport departments. This, in turn, boosted overall employee satisfaction by providing employees with a communication channel that they can use to chat in real time, share their experiences and highlight any issues they face on a daily basis.
Whether you’re looking to cut costs, up efficiency or, like Heathrow, eliminate business silos, developing a solid operations management strategy can deliver powerful results. Below, we unpack what operations management looks like 2020.
Leveraging technology: As outlined in the Heathrow example above, modern mobile communication tools make it possible for everyone to stay in touch, even if they aren’t in the same place. Mobile accessibility, and the various devices and solutions that power mobile, will continue to play a critical role in operations management in 2020.
Strengthen customer relationships: Everyone is talking about customer experience. Operations managers need to understand the what factors influence buying decisions and optimise their business accordingly. In this way, relationship management has become a critical aspect of operations management. It’s all comes down to having the best understanding of your customers and then using those insights to improve your operations.
Improve employee experiences: When your employees are satisfied, they work harder and invest more in your company. With easy, transparent, internal communication not only do you enhance workplace morale and improve processes, you also increase employee collaboration.
Embrace automation: When machines are used to handle specific business tasks, you enable your employees to free up to focus on your customers. Automating your operational processes makes it possible to work more effectively and this ultimately takes your efficiency up a notch.
Any improvement to your business operations, be it large or small, is a good thing. At Nebula, we provide our clients with the visibility they need to improve their entire technology operation. OneView, our cloud-based technology expense management platform, makes it possible to predict costs, eliminate bill shock and predict your mobile, fixed-line, WAN and cloud usage, spend and performance. To find out more simply complete the form and we’ll be in touch.