In 2019, the tech industry was talking about blockchain, the Internet of Things (IoT), artificial intelligence (AI), machine learning (ML) and automation. What do the forecasts look like for 2020? According ZDNet, automation, AI and ML will continue to be discussed in global boardrooms but the new year will see enterprise businesses increasingly focussing their attention on 5G, multi-cloud, mitigating new security threats and there will also be a revived interest in the use of virtual and augmented reality.
But this doesn’t mean that every business should go out and make massive investments in these tech trends. Ultimately, spending money on any of these fresh innovations only makes good business sense if you leverage the technologies effectively and if they’re a good fit for your business.
With this in mind, we’ve made a list of how you should be using these trendy technologies to take your business to new heights in 2020.
#1 Modernise processes
We all know that new technologies enable businesses to change up processes that might be a bit out-of-date. But with the pace at which technology is evolving it can be hard to keep up. This makes it critical to keep an eye on the next big tech trends and formulate a digital transformation strategy that incorporates current and future technological advances. For example, wireless technology experiences a major paradigm shift every ten years and the latest evolution is 5G. The benefits of 5G include low latency and a tenfold increase in data speed. The time to invest is now.
#2 Enhance customer experience
As companies figure out their technology budgets, they should be looking at ways to use technology to automate and enhance customer service, increase accessibility and offer more personalised experiences. With AI and ML it’s possible to make informed decisions based on customer trends and to create tailored customer experiences.
#3 Increase security
Businesses are already using ML and AI to keep cyber criminals at bay. But with hacks and data leaks constantly making news headlines, security remains a key tech trend. Still a work-in-progress for many businesses, the reality is that an increase in the use of apps and devices means that existing security teams are often struggling to keep up. In 2020, businesses need to make use of password managers and two-factor authentication to ensure that their data is comprehensively protected.
As you develop your business strategy for 2020, be sure to keep these tech trends, and their use cases, in mind. If you want to access more insights like this, you should think about subscribing to our Nebula newsletter. Sent out once a month it’s the perfect resource for any business looking to keep up with all things business strategy, digital transformation and innovation. Subscribe below.