The benefits of robotic process automation (RPA) are huge; across businesses of all sizes and a wide range of industries. By relieving human workers from having to perform repetitive tasks, these tools free up your workforce to focus on more important tasks. In fact, the implementation of RPA can give a typical organisation as much as 30% in overall cost savings thanks to greater efficiency, reduced errors and improved compliance. And let’s not forget that when your employees don’t have to do time-consuming, menial tasks from workers, levels of employee engagement increase, as does their productivity and their happiness.
Several industries are leading the charge when it comes to RPA. Banks, insurance companies, telecoms firms and retailers have all made investments in this technology. Here’s a closer look at how they’re using RPA as a digital transformation gateway.
From processing returns to handling customer support, many retail processes are perfectly position to be automated using RPA. Here’s a great example: if you’re running an e-commerce business, it’s likely that you’ve had to deal with a variety of customer queries. Maybe they ordered the wrong item, they want to make a change to their or they want to check on the status of their purchase. With robotic process automation managing changing orders and updating customers about the status of their order is automated so less people have to get involved in
The banking sector may be evolving but many banking processes are still very lengthy and complicated. This makes the banking space ideal for RPA implementation. In the past it may have taken a few days, or even weeks, to process a credit card application. A long waiting period that caused a great deal of customer dissatisfaction and was costly to banks. With the help of RPA, banks now can. RPA can validate customer information and process these application within hours.
Tired of all the hassle, red tape and paperwork associated with claiming from your insurance provider? RPA can fix this by automatically notifying those responsible for claims and bringing together all of the disparate claim information. Not only does this speed up the process, it also dramatically improves customer experience and increases ROI.
An industry that is highly competitive, large telcos can use all the help they can get to offer something better than the guy down the street and outdo the opposition. Automation, with its lack of errors and “always on” capacity to work, can provide telecoms company with comparative price analysis. In fact, these software robots can even track competitors at an individual, category and brand level, providing telcos with a more detailed understanding of what the other companies out there are doing.
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