The “robotic” aspect of robotic process automation (RPA) can prove misleading. This is because RPA is a software-based solution. It doesn’t actually take a physical form and has nothing to do with robots. The aim of RPA is to automate manual, rote tasks typically assigned to human employees sitting behind computers. But it shouldn’t be confused with artificial intelligence (AI). Yes, AI and RPA can work in tandem, but the two are very different technologies. RPA automates repetitive tasks that don’t change except in very rare instances. RPA isn’t able to learn and adapt to new situations in the same that way AI and machine learning can.
There are quite a number of cost-saving opportunities associated with robotic process automation. For example, by automating manual tasks, you can cut down costs significantly and boost employee productivity. And when automated reports are sent straight to the cloud owner of each account or project, they always have a clear view of usage and spend.
Keen to showcase exactly what robotic process automation is all about, we’ve put together the following infographic. It outlines exactly what RPA is, what it isn’t and what it can do.