Digital innovation is happening in offices across the globe. It is changing how businesses create and distribute products and services and how they interact with their customers and employees. It’s changing how employees complete tasks, communicate with their colleagues and it is increasing their productivity. Everything we’ve outlined above can be described as digitalisation – or the process of converting the physical into the digital, with the goal being to improve and streamline business processes.
Research recently published by Quora Consulting revealed that some “77% of tech-savvy companies have a culture in which workers are open to concepts that challenge existing workplace practices, compared to 19% of companies that have not implemented forward-thinking based strategies”.
We’ve grouped some of the top tech trends affecting businesses into the 3Vs – voice, video and virtual. We unpack each below.
Most businesses are already using video – most commonly as part of their advertising/marketing efforts. What we’ve seen in 2018, and will continue to see as the year draws to a close, is video being integrated into the modern workplace in a big way. One example is the use of video for employee training and education, allowing a new employee to watch and rewatch a tutorial as many times as they need in order to grasp the ins-and-outs of a particular task. Not only does this tech trend save time but it also increases the likelihood that your employee is well trained and, thus, less likely to make mistakes. From a collaboration and conferencing perspective, video empowers employees working at different locations around the globe to work together and share ideas despite the distance.
Here’s a simple example of how voice is starting to have an impact – ever noticed how millennials generally prefer to send a WhatAapp voice note rather than giving someone a call? And yet, voice technology is still largely untapped in the workplace. Similarly, many of us use voice search at home but this technology isn’t as readily leveraged in the workplace. According to comScore, about half of all searches will be voice searches by 2020. When you reflect on the fact that most of us speak faster than we type, voice assistants and digital voice controls offer a variety of exciting possibilities to boost worker efficiency. This is especially true when voice-activated technology in the workplace is integrated with automation, as simple day-to-day tasks can be completed with a few, easy voice commands. Consider also the possibilities should banks, insurers and payment networks, for example, embrace voice as an authentication method for their customers or employees.
We’ve written about virtual reality (VR) and augmented reality (AR) before and explained that it can be used for so much more than gaming. Goldman Sachs Global Investment Research recently forecast that VR and AR will have an enterprise and public sector market size of $16.1 billion by 2025. Making collaboration possible even when people are in different locations, VR products allows users to interact with one another in new ways, allowing remote employees to feel more connected to the people in the room. But virtual innovation isn’t only about wearing a fancy headset, chatbots and smart virtual personal assistants (SVPAs) can help employees by taking notes, scheduling meetings and setting up reminders. These virtual assistants can even scan an employee’s email and then present them with a comprehensive To-do list at the start of each day.
Keen to learn more about these and other tech trends affecting your industry? At Nebula, we are always up-to-date with the latest innovations so that we can ensure our clients stay ahead of their competitors. All of our research can be found on our blog, here. Want to ensure you don’t miss a post? Sign up to our monthly newsletter below.