It’s becoming increasingly popular for people to conduct a large proportion of their banking activity using their mobile device. In fact, research has shown that one of the first apps people download when they get a new smartphone is their chosen bank’s mobile app.
The financial services industry can use innovative fintech apps to improve client interactions and build customer loyalty. Looking at operations within the financial industry, these tools now play a pivotal role and have had a significant boost on productivity and efficiency.
How do these applications have such an impact?
Improving customer experience: The modern consumer demands access at all times, regardless of their location. Mobile apps enable an “always on”, multichannel experience. With these solutions, static messaging is being replaced with more comprehensive and instantaneous interactive engagements via digital features. Mobile apps also offer an additional level of control for clients as they feel that they are constantly connected with their finances.
Streamlining business processes: Mobile applications have revolutionised the financial operations process. With so much client based information being generated on a daily basis, it can be incredibly time consuming to integrate all of this data into a complete digital experience offering hassle free interactions. A streamlined experience is what today’s consumers want, and mobile apps make this possible; housing everything there is to know about a client’s financial activities in a secure place. These apps also give financial services a gateway to customers, allowing them to quickly and seamlessly send communications regarding everything from updates about new products and services to crisis management information. Through the use of fintech applications, clients are always connected to their financial service provider.
With financial service consultants, brokers and advisors using mobile devices as a pivotal tool in their operations, these companies need a solution to manage and monitor the costs of their mobile networks. If you are looking for a solution to help you streamline your enterprise telecoms environment, we are here to help.
To find out more about Nebula and how we can help optimise your mobile and telecoms environment, complete the form below and we will get back to you with more information.