Aside from the obvious benefit of helping your organisation reduce costs, the real value of mobile management is to offer greater visibility into your entire telecoms environment. This transparency allows a business to monitor usage, track their mobile environment efficiency, and increase employee productivity.
According to Fin24, the professional services industry is changing at a rapid rate, but in order to remain competitive, these firms need to transform their working models and automate back-end services to eliminate time-consuming, manual processes. Not only will this help them to reduce costs, it will also speed up the time it takes to handle customer requests and boost workforce efficiency.
“To tackle the issues of customer relations and productivity simultaneously, only an integrated system will provide the powerful 360-degree view of the activities, requests and projects that customers need to stay ahead of their competition,” the Fin24 article reads.
Effective mobile management is one way that the industry can secure and retain clients, while still ensuring profitability.
#1 One size does not fit all
Remote consultants need reliable access to company networks. With the right Telecoms Expense Management (TEM) solution to track mobile consumption, you can match each employee with a mobile package that meets their requirements, allowing them to easily get their job done. This is not only about reducing call costs or data usage but rather about better managing your mobile environment to guarantee that your team have the mobile management tools and solutions they need to suit their unique requirements.
#2 Streamline and automate
With the right TEM solution, you will free up your IT team and business unit administrators’ time because they no longer have to spend countless hours submitting requests. Simplifying mobile operations means streamlining manual processes so that requests are logged and then performed automatically.
#3 Power to the people
To truly grant your workforce mobile freedom, you need to make it simple for them to keep track of their own usage. A comprehensive TEM solution will send alerts and notifications to mobile employees, through a mobile tracking app, when their bundle is about to expire so they can load another data one before being charged higher rates. It all comes down to showing employees their usage trends and what they’re mobile use is costing the firm. This also applies to employees who frequently travel internationally and who are worried about overspending given the inflated data roaming charges one typically incurs while travelling.
#4 DIY is not always best
Your telecoms management shouldn’t be a burden on your staff. By outsourcing your TEM needs to a trusted partner, you’ll have the time to focus their efforts on your core business, making your digitally empowered workforce as efficient as possible.
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