In 2017, we saw so many local and international retailers upping their digital strategies. From realising the value of telecoms expense management and embracing mobile to digitalising retail spaces; more and more retailers are acknowledging that digital disruption is changing their industry and are making moves to respond.
Here is a roundup of our top retail industry blog posts from 2017.
#1 Digitalisation of the retail space
In May, we unpacked how Pick n Pay had recently revamped its Smart Shopper loyalty programme in an effort to offer each customer a more positive and customised experience. Putting all of the data they have about their customers to better use, Pick ‘n Pay is one of many retailers leveraging innovation and digital and innovation to up their game.
#2 Hey big spender – why local retailers are investing in digital
While some industries are struggling, research shows that the retail sector is doing rather well. As part of their recent growth, the industry is rapidly upping their spend on ICTs, from Cloud and managed services to cellular connectivity. And their ICT budgets aren’t just rising, they’re being used more strategically to boost efficiency, improve flexibility and mitigate stocks and logistical hurdles.
#3 How Telecoms Expense Management maximises retail operations
Focusing on our area of expertise, in August, we wrote about the value of telecoms expense management software for retailers. These solutions make it easier to track business services like inventory management, invoice approvals and contract negotiations.
Read how TEM can help you take your retail operations to the next level.
#4 Why top global retailers prioritise mobility management
From Macy’s and Home Depot to Starbucks and Best Buy – these successful international brands have all successfully embraced mobile. From exciting in-store digital activations to in-store promotions, successful mobility management really can improve your customers’ shopping experiences.
#5 How retailers should prepare for #BlackFriday
In the run-up to Black Friday, our expert telecoms team shared some advice for handling the annual shopping bonanza. While these tips may have been focused around the Black Friday rush, these tips are also relevant for any retailer looking to prepare their telecoms infrastructure for the ensure holiday season.
Want more articles like these delivered straight to your inbox? Simply subscribe to our monthly newsletter below.