Most business leaders are aware of the benefits of mobile. But what are the potential costs? All too often, businesses embrace the mobile wave – and the increased productivity, improved workforce morale and greater efficiency that comes along with it – without considering some of the hidden costs of their digital transformation efforts.
As mobile technology becomes ubiquitous in modern workspaces, business executives need to find a balance between embracing the trend and minimising the financial challenges that come along with managing a new breed of mobile workers. You can’t enjoy the benefits of mobile cost savings if you aren’t actually saving costs.
Some of these financial implications include:
Non-revenue generating admin activities
Businesses looking to support employee mobility and flexibility commonly make sizeable investments in mobile technologies and workforce management solutions. While their digital transformation efforts may be noble, these resources can actually increase the amount of admin employees have to deal with each day. When employees have to set aside time to track their expenses across multiple systems and log activities via various platforms, the tools that are supposed to make them more efficient are actually decreasing the amount of time they have to get their jobs done.
Lack of tangible ROI
No business eyeing digital transformation can ignore return on investment (ROI). To ensure that your mobile efforts boost ROI, it’s essential that mobility efforts in some way generate new revenue streams or increase service delivery opportunities. There’s no denying that mobile can be a valuable resource when it comes to employee and customer satisfaction, but if your mobility strategy doesn’t up the bottom line, it needs to be relooked.
Failure to align mobile strategy with business outcomes
There is often a disconnection between the executive team’s strategy and how it gets implemented. This can actually up costs and cause a business to miss valuable opportunities. If your mobile programme doesn’t align with your broader business strategy, the company can lose money by embracing mobile. Rolling out the latest mobile tools and applications is futile if people don’t want to use them. This is where change management becomes crucial – if your mobile workforce aren’t happy with the tools and technologies they’re using, there’s likely to be some push back.
Time-consuming and expensive reporting, cost allocation and data capturing processes
If your employees have corporate-issued laptops, mobile phones or tablets, cost allocations and analysing telecoms expenses is a complicated process. Especially if this work is being done manually. Anything that is time-consuming, costs you money.
Want to mitigate the costs outlined above and boost your mobile cost savings? With a Cloud-based telecoms expense and lifecycle management (TEM) platform, everything is automated, which means less admin, greater visibility and more time for you to do what you do best. And the right TEM partner will also be well equipped to help you successfully align your mobile aspirations with your business outcomes. Which is exactly what we do at Nebula. If you’d like to learn more about us and how we can help you ensure your mobile efforts don’t affect your bottom-line, complete the form below and we’ll be in touch.