The scenario usually goes something like this – business comes to IT with a problem and they expect IT to develop a solution. Or perhaps IT approach business about the new solutions or technologies they need and they assume business will approve the purchase because they must surely understand why these tools are necessary.
And this is where many problems arise – business and IT don’t understand each other’s roles and aptitudes and this means that they have unrealistic ideas about what can and can’t be done and what should and shouldn’t be done.
As digital transformation continues to revolutionise the global business landscape, IT professionals and business executives need to learn to speak the same language. Aligning business and IT is an ongoing process.
Here are a few steps every modern organisation should follow to guarantee the process runs as smoothly as possible:
Plan: In the planning phase, it’s key to identify the right IT services to achieve business objectives. This entails closing the gap between what business expects and what IT can deliver. As part of this process, think about putting together a list of the business’ strategic goals.
Model: Once you’ve formulated your digital transformation plan, it’s important to take some time to identify what resources are needed to provide the required IT services at the right standard. This step involves the mapping of assets and processes and figuring out these can be leveraged to meet business needs.
Evaluate: Having made a plan and assessed what resources are required, it’s time to relook at how business and IT can work together to achieve these outcomes. During this step, business leaders and IT professionals must brainstorm digital transformation possibilities and use this step to assess whether or not their plans are viable.
Measure: Any attempts to improve collaboration between business and IT would be futile were we not able to assess their failure or success. Businesses looking to achieve real business/IT alignment must measure and then reassess their strategies. If something isn’t working, both business and IT should be open to changing things up.
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