“Digital transformation starts with your employees and how your culture empowers them to transform and grow the business.” This is according to Kathleen Hogan, Microsoft’s chief people officer.
Considering that by 2018 about 30% of organisations will have formalised some sort of workforce digital literacy strategy to improve business outcomes and employee engagement. And yet there is expected to be a shortage of 40 million highly skilled workers globally by 2020, it’s clear that more needs to be done.
According to Microsoft, in order to make the most of digital transformation, modern organisations need to rethink how they empower their employees. Here are their top tips:
Strategic: Businesses that are having the most impact are the ones that acknowledge the value of providing a positive customer experience. You can do whatever you like to create business culture that is “customer-obsessed” but if your employees don’t have the aptitude to provide these customers with what they need, you’re not going to get anywhere.
Data-driven: In the same way that businesses now have a wealth of information about their customers, they also have an abundance of information about their staff. This data should be used to identify what training people need to boost productivity, make more strategic decisions, promote collaboration and empower people to work faster and smarter.
Skills: All of these new digital technologies and tools aren’t of any value if your workforce doesn’t know how to use them. Want to ensure your digital transformation efforts are a success? Training and investing in upping your employees’ skills is essential.
The mobile challenge
Another element of empowering your employees is about providing them with all the tools and technologies they need to work anytime and from anywhere. To enable the everywhere office, businesses must use the power of mobility to boost productivity, allow remote work and foster collaboration.
To successfully manage this complex ecosystem, businesses need a little help. That’s where we come in. We use our telecoms expertise and experience to help you do business, better. To find out more, complete the form below.