Several weeks ago, our CEO, Daniel Nel, outlined why he believes human potential is the new competitive advantage. Explaining how important it is for leaders to understand the strengths of their people and to learn from their experiences, he shared the value of harnessing employee strengths, rather than focusing your energy on weaknesses. You can read that post here.
In line with this, the 2017 KPMG HR Transformation Survey found that a growing number of organisations are making moves to transform their human resources functions as a strategy to adapt to business disruption. That said, the road to making these changes, and ensuring they have the desired results, isn’t necessarily smooth.
For Claudia Saran, KPMG’s people and change leader for the US, there’s no denying that these disruptions are changing how way people work, which calls for a revamping of HR priorities and expectations.
“While the leading organisations are proactively driving efforts to redefine their workforces in the digital age, we also see many HR leaders struggling to craft and seize a meaningful role for themselves and their teams to play in shaping the organisation’s workforce. The message is clear: help architect holistic workforce change for your organisation, or sit on the side-lines and watch others get it done.”
So what are some of the major tech trends that HR can embrace to stay relevant in ever-changing business environments? We’ve rounded up a few below:
- Enabling tools for greater workforce productivity: If your workforce is always on the move, they need the right tools to ensure they can always communicate. Mobile-enabled resources and internal social network-like communication platforms are a must.
- Making use of Cloud: As the talent market evolves, ERP and human capital management (HCM) move to the Cloud; with these platforms functioning more as “team management” systems.
- Upping employee experience: We all know about the importance of customer experience but what about employee experience? With smart analytics tools and things like pulse surveys, HR will have a better idea of how employees are feeling.
- Recruitment reimagined: Today, hiring the right people is more critical than ever before. With video conferencing and digital testing, HR can get a better feel of candidates before they even walk in the door.
- Self-service reimagined: As we said above, employees need certain resources to get their jobs done. Well, self-service offerings use cognitive, conversational, intelligent systems to streamline processes, up efficiency and, generally, make their jobs easier.
Any organisation looking to successfully execute their HR and human capital strategies must tap into the latest tech trends. From Cloud and mobile to data and analytics, you need to keep your finger on the pulse of all these innovations to stay ahead. Want easy access to a snapshot of all things digital, telecoms and business strategy? Sign up for our monthly newsletter below.