When businesses had traditional phone systems, which employees could use to make work-related calls, tracking usage was relatively uncomplicated. All calls were logged and with the help of some additional software, the accounts department had a pretty good idea of what each department was spending.
Today, things are a little more complex. With so many new and innovative technologies and collaboration tools making their way into businesses, the enterprise communication landscape has experienced a dramatic shift. This makes it important to have good visibility into your full IT environment, including everything from IT asset tracking to Cloud consumption monitoring.
These market trends suggest that telecoms expense management (TEM) should actually have a new name – Technology Expense Management. By managing your entire technology ecosystem it is easier to reduce the costs and risks associated with bringing new technologies into your organisation.
With tracking calls and Internet usage now being only one aspect of telecoms expense management, the field has become more about commissioning and managing infrastructure, keeping tabs on resources, tracking Cloud consumption and allocating inventory.
Here are a few reasons why we think telecoms expense management is as much about technology as it is about telecoms:
#1 Tracking Cloud spend and consumption: Because IT is managed as a service in many enterprises, there are various cost centres that drive Cloud consumption on the same cloud subscription. Therefore, systems need to be in place to track and report on consumption and outline how costs should be recovered. A technology expense solution will identify any Cloud services you are being billed for but no longer use. Much like a traditional telecoms management system would manage a multi-service provider environment, a technology management system tracks a multi-Cloud environment.
#2 Service Request integration: With more and more companies outsourcing business functions to external service providers, there is an increased demand for visibility and control over the actions of these outside parties. By integrating your technology expense management solution with a vendor’s Service Request System, you can order and change infrastructure via a single portal. The amount of time required to manage the telecoms and IT lifecycle is dramatically reduced and data accuracy is improved by having a single source of information. This approach also reduces human error.
#3 Technology deployment: In line with the above, when issuing devices to employees or allowing your employees to bring their own devices into the organisation, these tools need to be managed properly. Especially given the security concerns associated with transporting sensitive corporate information from one place to another.
#4 Inventory management: When an employee joins your company, you need to ensure they have everything they need to get their jobs done. Similarly, when employees leave, it is critical to manage the handover of all the corporate-issued hardware these individuals were using.
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