Because all businesses, regardless of size, depend on mobile and fixed communication to get different tasks done, managing and monitoring this environment is a critical element of any business strategy.
In this blog, we unpack why a platform like OneView can replace your TMS system because it has the functionality businesses need to effectively manage their telecoms environment.
A traditional PBX and TMS
Most businesses will deploy a PBX to record all activity on internal lines. Once this call data is recorded, a traditional TMS system produces reports featuring information around who placed the call on what extension and to which cost centre this person belongs.
Without a TMS, a business would simply get a single gross bill outlining their total expenses. They won’t know where these costs come from or who the bill should be allocated to. This bill offers no context – who spent what or which department they belong to – it only details how much money the company owes for the previous month’s usage. Which, from a business strategy perspective, makes it hard to keep tabs on each department’s financial activities.
It’s important to note that this TMS system remains separate to the telecoms lifecycle management systems that large enterprises generally use to manage their telecoms environment. Telecoms lifecycle management can be defined as the approach an organisation adopts to manage its telecoms environment, and includes spend, usage, service providers, technology, processes, policy and people.
It was here that Nebula saw an opportunity to eliminate the need for a TMS and receive data feeds directly from your PBX or UC platform. In this way, our offering is an all-encompassing product adding extension level reporting to our TEM offering, eliminating the hassle of managing isolated system. .
OneView will pull call detail data directly from your PBX or UC platform, so you have all the information you need housed in a single system And these aren’t the only benefits – with OneView, businesses can streamline their telecoms operations and perform continuous cost optimisation.
OneView makes it simpler to:
Recharge: In this instance, “recharge” doesn’t mean popping out to your local supermarket because you’ve run out of airtime or data. “Recharge” is actually about cost allocation and keeping a record of how much money was spent by each department or cost centre.
Remember that large, unclear bill we mentioned above, well, with OneView it’s possible to re-allocate costs to different business segments/departments. For large corporates, this business strategy particularly important for internal auditing and accounting because each department and cost centre will have a different budget allocated for telecoms expenses.
Retarrif: Service providers often offer businesses special pricing for internal calls or calls between different branches within the same company. But sometimes they’ll forget to grant discounts for these calls. Accurate call reporting makes it possible to retarrif your calls and recover the overcharged amounts from your service provider.
Remove redundant infrastructure: This call data also makes it easier to identify if there are any lines that aren’t being used and can be decommissioned. Businesses can therefore save money by cutting back on unnecessary and wasteful lines.
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