An audit is an official inspection of an organisation’s accounts. The purpose of a telecoms audit, much like the purpose of a regular audit, is to inspect a business’ telecoms environment. Many mistakenly view a telecoms audit as the validation of invoices and reduction of costs. But the true purpose of a telecoms audit is much broader. This process entails everything from identifying wasteful expenditure and potential billing errors, as well as singling out opportunities to optimise operations.
Going beyond the audit
As we mentioned above, a telecoms audit shouldn’t just be a once off activity. You need to use this information to improve and streamline business operations. Yes, analysing existing infrastructure, it’s possible to reduce unnecessary spend and identify billing errors. But this only gives a snapshot of your environment and should only be seen as a starting point. In order to reap the benefits of this process over a long-term period, businesses should implement a cloud-based Telecoms Expense Management (TEM) solution.
Traditional audits fall short for several reasons:
Policy compliance and abuse: While you may identify abuse during an audit, a TEM solution is essentially an on-going usage management solution. No company wants to come across abuse month after it occurs. With automated usage notifications and live analytics, TEM provides business users with the information they need to be proactive and continuously track usage patterns and identify possible abuse.
Manual processes: Let’s face it, doing something manually generally takes much longer than when it’s an automated process. TEM offers the software support a business needs to eliminate time consuming and error-prone manual methods of processing big data.
Siloed apps and databases: A cloud-based TEM solution integrates with other business apps and tools. This gives the enterprise a more holistic approach to TEM. With a central location to monitor and manage the telecoms environment over all business functions, businesses can gain tangible insights from telecoms data.
Expanding infrastructure: As businesses expand, they require new infrastructure. Because changes to your infrastructure are reflected on your TEM system in real-time, it’s easier to scale up or down and track when assets are removed, upgraded or installed.
Changes to your workforce: Staff come and go. It’s important for businesses to keep tabs on what happens to all devices and corporate resources after these people have moved on. A TEM solution will track devices and contracts and validate invoices – allowing for easy on and off boarding.
Cloud-enabled TEM solutions empower businesses to continuously leverage live insights gained through analytics and reporting. By moving beyond the yearly audit they can enable continuous and pro-active telecoms optimisation.
OneView is Nebula’s cloud-based Telecoms Expense and Lifecycle Management solution. If you’ve just conducted a telecoms audit and need a partner to help you reap the benefits of audit insights, now and into the future, please do get in touch. Simply fill in your contact information below.