When a company approaches Nebula, it’s usually because they want to reduce their telecoms expenses, curb overspending and streamline their telecoms management strategy. Our data analysis gurus are part of the team responsible for working through each client’s telecoms environment. It’s their job to identify any irregularities and cost saving opportunities and improve the client’s entire telecoms management strategy.
This week, we chatted to these cost savings experts to find out what they look for and where companies are commonly spending more money than they should.
Cut out redundant lines
From a fixed voice perspective, our main focus is on identifying inactive lines. Most companies will assign phone lines to each business unit according to a template format but don’t actually check whether or not these lines are being used or match the business’ needs. Through Nebula’s Telecoms Lifecycle Management platform, OneView™, we provide reports to clients detailing what lines have been inactive for an extended period of time, and explain how optimising these can reduce their telecoms bill.
Identifying potential discounts and billing irregularities
With our reporting, you’ll have less hassle auditing thousands of bills, which makes it easier to adapt your telecoms strategy depending on your requirements. Large corporates often have Service Level Agreements with service providers that offer customised corporate rates due to their large infrastructure and high usage. Therefore, you need to be able to verify if you’ve been billed based on these specialised rates. However, we often find that large enterprises either don’t know they are being billed incorrectly, or they just don’t have the capability to sort through thousands of invoices per month, or both.
Poorly matched packages / Usage monitoring and profiling
When it comes to mobile, if an employee doesn’t have the right cellular package to meet their usage needs, they’re probably racking up high bill costs that could have been mitigated by accurate usage profiling. Any employee that spends a lot of time making business calls or roaming should have a package customised for these activities.
Part of your telecoms strategy should entail identifying employee usage patterns through usage profiling and migrating people to packages that are best suited to their requirements. OneView™ provides the visibility companies need to identify high volume users and determine if their packages need to be adjusted to accommodate business use or if they’re using their work tools for personal purposes.
When employees have been matched with the right packages, continuous usage monitoring can enable further savings. Nebula clients can schedule automated usage alerts using OneView™, which sends employees an alert when they reach specific usage limits. This also enables the business to curb out of bundles costs by activating additional bundles for employees when their data is depleted.
Minimising employee abuse
You’d be surprised how many businesses don’t keep track of what happens to a contract or device after an employee leaves a company. With OneView™, it’s possible to track where devices are being used and who is using them. This also makes it simpler to off-board a device accurately.
When we start working with a new client, we’ll set certain savings targets to prove to them exactly what Nebula and OneView™, can do. These targets can be as much as 20% of their total expenses. If you want our telecoms budget gurus to help you streamline your telecoms management strategy with OneView™, fill in your details and we’ll get back to you