In recent weeks, different members of the Nebula leadership team have shared their thoughts on how to develop a high performance business. Those blog posts unpacked how to create a high performance business strategy, people strategy and strategic business analytics.
This blog post, the latest in our high performance series, details how improving your business operations can help you take your business strategy to the next level. At Nebula, we work with a wide range of clients across various industries.
Because various members of the Nebula team are based at our clients’ offices it’s important for us to always make sure that the service our staff provides to these customers is consistent across the board. Essentially, we need to streamline our business operations in order for our customers to streamline theirs. With two decades of experience, here are a few tried and tested ways to do so:
Talk to your existing client base
Ask existing customers if they are happy with your services, what their pain points are and how you could better meet their needs. In doing so, you’ll understand your clients and their businesses better. On top of regular client feedback sessions, do annual satisfaction checks with all your customers. From these interactions, we’ve learned, for example, that our customers like the fact that we’re independent and not aligned to any specific vendors. So they can trust us to give them the best advice.
Consistency is key to a successful business strategy
This can be tough when you have a number of different clients, from different industries and each their own set of needs and expectations. The key is to apply the same methodology across all clients, even though their industries may differ. That way you are guaranteeing a certain standard or level of service no matter who you’re working with.
Keep up with technology
With technology evolving the way it is, if people don’t keep up, they will fall behind. Automated solutions make it easier to reduce this gap. Instead of having generalists, who can do a bit of everything, you have specialists. OneView, our telecoms lifecycle and expense management tool, automates the monitoring of your telecoms environment so you can keep tabs on your usage and spend.
OneView integrates directly with client third party systems and service providers to provide a wealth of information that is easy to digest. This gives our customers better visibility, control and makes IT operations much more efficient.
Review your execution
There is nothing worse than failing to fulfil your promises. When it’s time for clients to renew their contracts with you, they’re likely to look at how well you delivered on your promises and how much you understand their business operations and business strategy. Part of this process entails reflecting on whether or not you stuck to your company values and providing your clients with the right advice to make good business decisions.
Clients want a guaranteed return on investment when they’re spending money on a premium service. When you’re communicating effectively with your customers and successfully leveraging technology to provide them with the services they require, the value of this premium service speaks for itself.
If you’re keen to learn more from the Nebula team, our monthly newsletter features a variety of insights. Fill in your information below to subscribe.