The telecoms industry used to be pretty simple. As a business, keeping tabs on your communications infrastructure entailed managing voice-dominated landlines and there were only a few sales and communication channels customers could use to get in touch with you.
This has changed. Nowadays, there are so many different network offerings, technologies, products and services available. That’s not even considering the countless contracts, promotions, tariff plans and devices on offer.
Not only has this made telecoms more exciting, it’s also made it quite complex. And complexity hinders business success.
We believe these three things are to blame for telecoms complexity:
- The rapid acceleration in the pace of telecoms innovation.
- A lack of skills to keep up with this innovation.
- A focus on maintaining current technologies without implementing new ones.
When you consider how the telecoms industry has evolved, it’s unsurprising that many businesses struggle to properly manage this robust, and often complex, communications environment. That’s where Telecoms Expense Management software (TEM) comes in.
So, how can TEM help your business keep things simple?
TEM boosts revenue: If you’re able to track telecoms activities, you can better match employees with apps and devices that suit their style of work. Just imagine how much more efficient your staff will be if they have all the resources they need to get their job done.
TEM promotes security and curtails fraud: When it comes to security, it’s best to plan for a problem, rather than react to one. Real-time usage reports will alert if any unusual or suspicious activities take place. And if your employees are using their company-issued devices for personal use, telecoms expense management software helps you detect these activities.
TEM reduces costs: Perhaps the most obvious business case for telecoms expense management software is cutting down on unnecessary expenses. By managing all the costs related to your fixed, mobile and data services, TEM software makes it possible to monitor your telecoms budget, identify invoice inaccuracies and even negotiate with carriers for better rates. When using a good TEM solution, many tasks can be automated. This allows employees to work smarter and faster, which saves on business costs.
Keen to learn more about reducing telecoms complexity? Our Telecoms Complexity and Wastage Guide has all the information you need to take control of your business telecoms. Download it here:
And if you have any questions around managing your fixed/mobile telecom expenses, usage and assets, simply click here to get in touch.