Vodacom, MTN, Cell C and Telkom have failed network quality tests, according to ICASA’s recently published quality of service (QoS) monitoring report.
The quarterly report assessed the standard and quality of voice services provided by major operators Vodacom, MTN, Cell C and Telkom in the KwaZulu-Natal and Limpopo provinces. The metrics used were call setup success rate (CSSR) and drop call rate (DCR). Some of the regional finding from the report include:
- Vodacom was the only operator to meet the DCR target of below 3%.
- MTN and Telkom reached the CSSR target of above 95%, but Vodacom and Cell C failed to do so.
- Telkom was the only operator that did not achieve the DCR target of below 3%.
- None of the operators succeeded in meeting the CSSR target of above 95%.
Telkom explained that the lack of 900MHz spectrum makes it difficult to provide rural coverage, and that it depends on MTN roaming to provide services in certain areas.
ICASA said the operators had an opportunity to comment on areas of concern highlighted in the report and put forward a proposal to remedy these shortcomings.