High Performance Business and Telecoms Complexity
Businesses have to compete in a new performance world which is fast-paced and digital. Every single second, and every single action, can now be tracked and measured more accurately than ever before and the continuous increase of innovation for businesses will only make the telecoms environment more complex, especially for large enterprises.
As the rate of technological advancement continues to increase, the telecoms environment within large enterprises is becoming increasingly intricate, creating a new world of telecoms.
Enterprises are dependent on their voice and internet connectivity for the smooth running of their day to day business. Telecoms supports sales, customer service, payment systems, and websites. It enables the mobile workforce, supports online bookings and loyalty programs, and allows greater communication and collaboration. Control, speed, and accuracy within the telecoms environment is therefore crucial for the success of a business.
When something goes wrong it can have disastrous results for the business. Without optimal connectivity many businesses would see a massive loss in revenue. Therefore, to remain competitive, enterprises must take control to ensure that its internal telecoms environment is performing at the highest possible levels.
At the same time that enterprises are becoming increasingly reliant on telecoms, they are finding it increasingly difficult to manage and control the performance, service level agreements, costs, and billing associated with their telecoms services. This leads to inefficiencies, which can be harmful to the business processes and bottom line. In addition, the pace of technology advancement continues to increase, and enterprises find themselves falling behind as they are unable to find and allocate the skilled resources needed to manage new networks, channels, and technologies.
As a result enterprises will find their telecoms environment increasingly constrained and the ability to implement and manage new telecoms innovations will be reduced.
This constrained telecoms operates according to the Law of Diminishing Marginal Return. By concentrating on the current system and being unable to manage new telecoms innovations, companies reach a point where performance will marginally decrease with the increase of human input.
These extremely complex telecoms requirements within large businesses are therefore driving the need for a high performance telecoms environment. This is essential to improving the performance of a business and will transform how a business creates success, growth, and wealth.
The High Performance Telecoms Environment
The telecoms environment in a large enterprise have thousands of individual line items and entities that they get billed for. They must also manage multiple service providers and multiple service level agreements. In an uncontrolled telecoms environment, enterprises can end up spending up to 20 – 30% more than they should be in direct costs. There are also increased indirect costs involved, including the need for resources to monitor and manage spend, allocate costs departments, track SLAs and monitor network performance.
In order to regain control it is essential that enterprises simplify their telecoms environment. This means it is necessary to implement a system that spans across both service provider and enterprise operations, where they can be integrated and automated.
By creating a real time, simplified view and control over the environment across mobile and fixed line services, such as Voice and WAN, they can build an environment that allows for control, speed, and accuracy.
A High Performance Telecoms environment will provide a company with more insight into its telecoms usage, supply chain, and service providers. The company will also have greater knowledge of the efficiency of their telecoms environment, as well as skills needed to manage it, and insight into the wastage that is being incurred.
There are four basic steps necessary to implement a High Performance Telecoms environment:
1. Automate complex tasks – This is enabled through the creation of systems that automate significant complex telecoms tasks.
2. Integrate with service providers and 3rd party applications – Eradicate complexity through seamless integration into service providers and 3rd party applications.
3. Create real-time data enrichment and purification – Gain control by creating real-time data enrichment and purification to provide you with more intelligent uninterrupted data to use for pro-active decision making.
4. Create a systems-generated knowledge base – Improve performance by creating a systems-generated knowledge base for the full telecoms spectrum within the enterprise, allowing for real-time optimisation and control.
Nebula’s High Performance Telecoms Offering
In order to enable a High Performance Telecoms Environment within enterprise businesses, Nebula has developed OneView, a next generation, cloud-based telecoms management system that provides real-time visibility and control of enterprise telecoms usage and performance. Through integration with services providers, OneView enables automation, collection, enrichment, and verification of enterprise usage, spend, and vendor performance.
In addition to improving inefficiencies and reducing unnecessary expenditure, the system supports governance, compliance and risk management, mobile workforce management, infrastructure management and contract optimisation. In line with businesses’ need to move quickly, Nebula OneView can provide a business with a complete assessment of its entire telecoms environment within 40 hours.
Nebula is a leading telecoms innovations firm redefining how high performance telecoms can play a role in successful business strategies. At their core, Nebula is passionate about the achievement and success of their clients. Nebula helps enterprises simplify their fast-paced and ever changing telecoms environment by eliminating complexity to give their clients optimised control, speed and accuracy. Nebula offers a unique set of next generation telecoms solutions to give your organisation enhanced capability to manage and optimise your entire telecoms environment.