Mobile usage has grown steadily over the past few years in companies with advanced operational processes. The improvements in process performance that mobility provides can no longer be overlooked and Best-in-Class companies are 56% more likely than their peers to utilise mobile devices in their day-to-day operations to speed up operational processes.
Better Decisions Require Improved Data Access
Whether part of an initiative to better serve customers or simply reduce operational costs, process improvement is the foundation for operational excellence. However, the operational environment has become more complex, and managing operational processes and data being generated is also becoming more of a challenge (Figure 1).
Successful companies have realised that mobile tools, when applied properly, can help their employees to overcome the challenges that occur when making decisions from operational data (see below).
Companies with mobility saw a 15% decrease in ‘time-to-decision’ over the past year, while those without mobility saw a 5% increase.
There are many uses for mobility and the applications can span across numerous operational roles:
- Production – Manufacturing executives now have the ability to provide employees with tools to have real-time visibility into plant operations, and act on information timeously to minimise adverse events and failure.
- Maintenance/Field Service – Mobile solutions provide relevant information to field workers no matter their location. Field workers with mobile devices are able to store inspection data in the system and perform other tasks that traditionally required employees to go back and forth from work stations.
- Supply Chain – For shipping, mobility enables the capture of a transaction remotely at the point of occurrence. On the planning side, the ability to receive mobile alerts can improve supply chain performance by empowering the planning team to address problems early.
- Sales Operations and Procurement – Mobility has greatly reduced approval cycle times in contract management. For sales operations, mobility can improve documentation by recording notes via Speech to Text. In addition to speeding up the decision process, productivity is also greatly improved for the procurement and sales teams.
- Retail – Within retail stores, mobility is also playing a proactive role in sales enablement that leverage opt-in customers with smart phones, by promoting incentives based on their location in-store.
Not only are successful companies adopting mobile tools at higher rates, but they are also utilising mobility across a wide variety of operational processes. Incorporating mobility is now a focus for Best-in Class companies and has directly contributed to improved operational performance.
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