What is telecoms lifecycle management?
Telecoms lifecycle management can be defined as the approach an organisation adopts to manage its telecoms environment, and includes spend, usage, technology, processes, policy and people. As workforces become increasingly mobile and digitalised, organisations are becoming more dependent on telecoms and CIOs need to equip their companies with the right tools and solutions to control their, wireless, fixed line and mobile telecoms deployment, costs, usage and performance.
Elements of telecoms lifecycle management
The following elements will enable the management of a telecoms lifecycle from beginning to end:
• Device management – setting up and on-boarding new devices and telecoms technology, allocating devices to staff, and replacing, fixing, and removing devices and systems as necessary.
• Spend management – the greatest challenge in managing a telecoms environment is to determine where an organisation spends money. A telecoms lifecycle management solution needs to be able to provide sophisticated reports and analyses on usage and spend of all devices.
• Inventory management – putting an inventory management system in place enables the identification and cataloguing of all devices across the company.
• Activity and usage management – all telecoms devices and technology should be monitored so that the company has a clear view of activity and usage across the devices.
• Invoice management – an important function in telecoms lifecycle management is invoice consolidation via a centralised source.
• Document management – all telecoms documentation should be located in a central area.
Tips for telecoms lifecycle management
• Don’t be overwhelmed by the telecoms expenses and bills – a telecoms lifecycle management solution can help large organisations keep its systems and assets in order no matter how fragmented they are.
• Attention to detail in the telecoms lifecycle management cycle is vital in order to prevent needless expenses.
Benefits of telecoms lifecycle management
Telecommunications assets are the essence of an organisation and effective telecoms lifecycle management can prove beneficial in a number of ways:
– Save costs and avoid unplanned expenses
– Audit invoices for billing mistakes
– Improve security
– Manage several contracts simultaneously
– Meet compliance standards
– Enable strategic financial planning
In today’s connected world, telecoms lifecycle management needs to be a priority for organisations in order to best manage one of its most important assets – its telecoms network.