All large businesses are looking to improve efficiency, drive down costs, and so improve profits. Part of the challenge in reducing costs and improving efficiency is trying to reduce or eliminate the complexities associated with managing multiple services and service providers across a large organisation.
Organisations are focusing on various approaches to reduce these complexities through some of the following actions:
- Improving the alignment of business planning to the ordering and provisioning of services
- Attempting to reduce or consolidate the number of services or service providers
- Converting manual service management and billing management activities into automated processes
- Integrating and simplifying the monitoring and exception management for these services
- Enabling self service capabilities for users and line manager
Simplification of the management of these services should therefore concentrate on:
- integrating configuration, usage and billing information from service providers into organisation-specific information (such as users, sites, cost centres, etc.),
- providing near real-time reporting capabilities,
- offering self-service capabilities, and
- automating the identification, tracking and management of configuration, usage, billing or policy exceptions.
Competing with this move towards simplicity however are business requirements which demand bespoke solutions, customised services or levels of continuity that cannot necessarily be provided by a single service provider. In order to get the best costs and maintain a healthy competitive environment, large businesses also tend to prefer a multi-vendor approach that leverages the respective offerings, coverage and pricing in the market.
|Dashboard||Multiple standalone reports|
In order to get the best of both worlds, large businesses need to balance the need for multiple vendors, and the inherent complexity that it brings, with the drive for simplicity and efficiency. The custodians of the mobile and fixed telecommunications supplier relationships in a large business have this responsibility of supporting the diverse (and complex) needs of business with an elegant, uncomplicated and seamless supply offering that allows the business divisions to focus on their core of servicing customers.
These custodians are usually spread across IT, finance and procurement divisions and therefore need integrated and automated processes and supporting systems to provide a single and simplified view of this complex environment. The simplification and automation of these processes will allow large businesses to seamlessly monitor and track the mobile and fixed telecommunications services against the productivity, financial and governance requirements of the business.