Enterprise business collaboration is a system which combines technology and people in order to create a collaborative work space environment, while still giving employees the flexibility to work from anywhere.
Enterprise business collaboration tools aim to improve the connections between people so that they can share information that is critical to the workflow of the business. They integrate people, processes, and technology through a technical architecture so that they can collaborate and communicate easily and efficiently.
The goal of collaboration technology is to get people to share information as naturally as possible. It is therefore important to have a collaboration tool which empowers employees to work their own way, without limitations. It should not only enable them to connect with peers and other organisations, but help develop ideas and solve problems.
When implementing an enterprise collaboration solution, a business must have a clear understanding of how workers will actually use the tools and how to maximise their impact through deliberate design. They must also constantly test the effectiveness of the solution and its usefulness to employees. If employees do not see the benefits of a collaboration tool, or do not find it useful, they will self-serve their collaboration needs using the countless available free applications.
While free applications may have the functionality that staff members require, they can be a liability to the business as many of them do not have enterprise level security and could therefore compromise sensitive company data.
Choosing a Business Collaboration Platform
There are several factors which a business must consider when choosing a business collaboration tool to implement within the organisation. Two of the main factors which must be taken into consideration include:
Features – what are the desired collaboration features that are needed within the organisation. This could include document sharing, news feeds, file syncing, mobile access, instant messaging, video conferencing, application integration, governance features, etc.
Business requirements – what challenges does the business need to address around issues such as poor collaboration, access to information and knowledge, reducing costs, improving business processes, etc.
A good business collaboration tool should have extensive customisability for specific business processes, deep integration with existing back-end systems, and the ability to support roll-outs that span a wide footprint across different locations and even countries, with the complex management, administration, security and governance requirements this inevitably entails.
The ideal workforce collaboration system should effective collapse time and distance for employees so that they can collaborate in real time from anywhere in the world. It should also lay down clear digital pathways that improve team-based outcomes and information, people and other resources easy to find and access whenever it is needed.