With the modern workforce becoming increasingly reliant on mobile voice and data services, it is important for organisations to have an effective mobile management strategy in place for all employees. Without this the organisation can quickly lose control over how much they are spending on employee’s mobile services and will have no way of tracking spending or knowing if their system is at optimum efficiency.
When dealing with mobile management, an organisation has many challenges, some of these include:
- Being able to adopt and implement a mobile deployment model which provides the enterprise with minimum risk and maximum value
- Being able to integrate the deployment model into the current business of the enterprise to seamlessly support business processes and administrative functions
- Regaining control over the direct fixed and variable costs which are linked to the behaviour of an individual using a mobile device
- Reducing the indirect costs attributed to the resource time spent on provisioning and management of mobile services
- Needing improved SLAs and effective support from service providers to support the enterprise business requirements fully.
With these challenges in mind it is important to find a mobile management capability and solution which will address each of them.
Some of the qualities a large corporation should look for when sourcing a partner to support mobile management include:
- A service provider with many years of experience, with a deep understanding of the South African telecoms environment
- They should also be independent of any one device or vendor so that they can offer a centralised system tailored to your business needs.
- they should have a proven track record of past successful solution installations.
A mobile management solution should meet some of the following criteria:
- One of the essential elements of any mobile management system is powerful reporting which gives you real-time decision-support information and not just repackaged data
- It should also provide independent audit and invoice analysis as well as financial and asset management
- A good system will have proactive monitoring and alerts, including international usage
- It should also provide advice and recommendations on mobile strategy, risk and governance and inform opportunities for continual service improvement
- It should also be RICA compliant
- It should be able to manage a multi-vendor environment across multiple devices and the full range of possible mobile deployment models.
- it should integrate into the current systems providing a complete, holistic view of what is being implemented.
When you implement a proper mobile management strategy in your corporation you will see benefits across four distinct areas.
1. The bottom line – there can be a reduction in costs of between 10% – 15% due to improved visibility and control, as well as better budgeting and forecasting and improved cost allocation and recovery
2. Flexibility – because it is a customised solution you will be able to manage all service providers with one centralised system and set of reports. You can also report on both fixed line and mobile voice and data
3. Expertise – by getting independent advice you gain in-depth knowledge into market trends and technology and an advanced understanding of service providers and their offerings
4. Operational efficiency – by implementing a refined and improved process, you increase capacity and compliance. You will also have improved vendor management with improved SLAs in order to reduce risk and improve asset management.
If you are interested in finding out more about Nebula’s approach to Enterprise Mobile Management Services (EMMS) or our Integrated Mobile Management System (IMMS) please contact us on firstname.lastname@example.org and we can arrange an information sharing session to tell you more about best practices for managing large deployments of mobile services.