It goes without saying that all businesses, regardless of size, are dependent on effective and reliable telecommunications products and services. It is impossible to imagine how an organisation could function in today’s world without Information and Communication Technology. ICT has fast become critical to the strategic imperatives of organisations, integral to boosting productivity, competitiveness and profitability.
Businesses rely heavily on Information and Communication Technology to streamline internal and external processes. Internal processes could include staff mobility and sophisticated data systems and storage. External processes could include client communication methods and a strong online marketing presence.
Telecommunications companies in South Africa recognise the need to meet the ever-increasing technological demands of their clients. The service providers in the market are aware of the fact that innovation, flexibility and competitive pricing are what will ensure their success and longevity.
To this end, the telecommunications news often contains information regarding recently launched products and services, all aimed at improving operational efficiency and bottom lines. Recently we have seen that IBM is in the process of acquiring SoftLayer, one of the world’s largest web hosting companies, in order to increase its offerings in the cloud-computing space. Vodacom has launched a new mobile product for small and medium sized companies called One Net Express Mobile.
This, according to Vodacom, “gives businesses traditional switchboard or PBX features on their cellphone.” Amongst other benefits, One Net Express Mobile has an “auto attendant” or virtual receptionist allowing calls to be properly directed and each user receives 500 free minutes to use when calling other members of the business. Cell C has just begun to offer an unlimited call package for on-network calls, also increasing the affordability of mobile communication for businesses.
Riaan Janse van Rensburg, CTO at ATEC Systems and Technologies, said in a press release this week that converged communications are crucial to strengthening operations in organisations. He noted that with regards to these systems, “the complexity is not always understood by clients; therefore, the technical team installing the system must be experts and deliver an excellent service.” This lends credence to the point that South African business need more than just Information and Communication Technology; they need innovative, flexible, customer-centric, expert-driven and cost-effective ICT solutions.