The Outsourced Enterprise Telecommunications Management Services (OETMS) Assurance Program is the provision of a specialised onsite team backed by Nebula’s best practice telecommunications assurance methodology that will provide the day to day maintenance and updating of the telecommunications environment profile. This assurance function supports the monitoring and continuous improvement of:

Performance measurements – performance indicators as agreed per service provider and SLA tracking and improvements, Service measurements - service delivery indicators as agreed per service provider and SLA   tracking and improvements, and Governance and MIS compliance – this supports the contract management, benefits monitoring and sustainability measurements.

The assurance program allows for the realisation and monitoring of the benefits of a sustainability program which are derived from a Telecoms Optimisation Program. It also supports early warning capability to mitigate risks and potential negative business impacts.