Telecommunications Business Enablement covers the structured selection, planning and implementation of services or products from a service provider. It also includes the development and customisation of the best fit operating model required to manage and support new services and business function within your telecommunications environment. These operating models relate to managed services, business process outsourcing, traditional outsourcing or a hybrid model that is customised for the specific environment.

In many cases, Telecommunications Business Enablement forms part of a broader Telecommunications Optimisation Programme or a Telecommunications Strategic Decision Framework Project or results from the recommendations of such a programme or project.