Nebula’s Business Process Management domain encapsulates not just business processes, but also other areas in the ICT organisation that stand to be affected by any form of process re-engineering, such as the ICT operating model, governance, organisational structure, measurement and reporting, people and systems alignment. This combined focus makes for sustainable changes to the ICT organisational space.

The BPO Knowledge domain is defined according to a set of organisational design principles which encapsulates, not only business processes as such, but also other areas in the ICT organisational space that will be affected by any form of process re-engineering. These are:

• The ICT Operating Model
• Governance Mechanisms
• Organisational Structure
• Measurement and Reporting
• People Capability
• Systems Alignment

It is necessary to address these areas, due to the fact that any change to a business process in turn precipitates changes to these areas. These changes have to be managed in order to facilitate the smooth transition from historic to new processes. By the same token, the sustainability of new processes depends on the organisational space being conducive to steady state business as usual expectations. It is therefore necessary to also address less tangible areas such as:

• Organisational Readiness to make the changes
• Organisational Culture which influences the entire organisation design
• Leadership style and capability to take ownership of the change